Maple Health

Category - Telehealth
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Maple Health Reviews and Product Details

Maple Health is a Canadian telehealth service that connects patients with their doctors over the internet. The goal of the company is to expand access to healthcare and reduce or eliminate lengthy, expensive, and unnecessary visits to walk-in clinics and emergency rooms. Like other telehealth software, Maple Health connects patients and providers through video calls and instant chat. Maple Health doctors can perform several services, like making online prescriptions, treating and diagnosing symptoms, and ordering lab tests.  

Users have a choice between two accounts. The first is a pay-per-visit account. With this account, people can see Canadian-licenced general practitioners 24/7. Fees depend on the type of practitioner you schedule an appointment with. The second is a membership account charged per month. The final fee is paid annually. Registering your Maple Health account is completely free. You are only charged when visiting a doctor.  

 After you create your Maple Health account, you can request an online doctor consultation. Click on “Get care” and select your location. Next, select the specialist you want to see. You can either enter your symptoms or select a specific specialist you want to see. You also have the option of meeting with a doctor or nurse immediately or scheduling an appointment in the future. Once a doctor receives your request, they will determine if they are able to help, you on Maple. If they can help you, the appointment will start right away. Communication is done through text or audio or video chat. If they cannot help you, the doctor will let you know if you need to visit a clinic. 

In Quebec:
  • See a doctor on demand- starting at $199 per visit
  • Book an appointment with a specialist: starting at $105 per visit
Free Trial? No
Free Version? No
Languages Supported: English, French


  • Virtual waiting room
  • Video conferencing
  • HIPAA Compliant
  • Instant message chat
  • Billing
  • Clinical documentation
  • Online prescription
  • Appointment scheduling

Maple Health pricing

Maple Health reviews

Pros and Cons


Number of specialties/practitioners: Maple Health has doctors that specialize in several fields. Some examples include dermatology, endocrinology, weight management, and migraine treatment. So far, Maple Health has more specialists than the other telehealth software I have used. This factor improves user experience; people with varying ailments, from coughs to chronic illnesses, will find help on Maple Health.
Convenience: The overall convenience of Maple Health is a major positive factor for users. Many said that using Maple Health saved them from long waits in walkin clinics. Most people were able to see a doctor in five minutes or less. One person said they were able to get an xray requisition in 15 minutes; their family physician was not able to meet them for three days. Lastly, prescriptions and sick notes were made and sent within minutes.


Pricing: Unlike other telehealth software I have used, Maple Health charges patients to use their service. I found some of the prices to be expensive. The membership prices were ok, but the pay-per-visit prices were a little high for me. For example, a Psychology appointment costs $200. There are ways to get a free visit or a reduced price. Maple Health is partnered with many employers and benefits providers, both of which can cover your visit or reduce the price. However, many people do not have this coverage. This raises a concern voiced by some people: Maple Health benefits those who can afford it.

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