Spruce Health

What our experts think 

There are many pros and cons for Spruce Health. While I could not list them all, here are some that stood out to me.  

Pros: 

• User-friendly: I found Spruce Health to be very intuitive to use. Setting up an account took less than five minutes, and I easily connected my two test accounts (healthcare provider and patient).   
• Communication Options: The amount of communication methods offered by Spruce Health is a major positive. It helps patients and healthcare practitioners find the best way to communicate. Several practitioners also said they liked how Spruce Health bundles all of these communication methods into one package. They found this very convenient; they weren’t constantly switching between email, fax, text etc. It also made it easier to track all the communication with patients, their families and other healthcare providers.  
• Security: Spruce Health is HIPAA compliant. This means that all sensitive health information is protected.   
• Support: Spruce Health has an extensive Help Centre. You can find an article on almost every aspect of the company. I used the Help Centre numerous times, and I found the article helpful. They were detailed but were written in a simple and concise manner. This helped me understand the provided information.  

Cons: 

• FAQ section: While the FAQ section does have some helpful answers, I wish it was a little more extensive. Some of my questions were not covered in the section, so I had to use other sources to find an answer. While this wasn’t the end of the world, it was time-consuming.  
• Tech issues: Depending on the internet connection, users can experience glitches or lags. A common example includes video calls freezing or users suddenly losing connection. However, some users said that these technical issues were usually quickly resolved.