Category - Telehealth
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Mend Reviews and Product Details

Mend is a telehealth company formed in 2014 and located in Orlando, Florida, U.S. Mend’s goal is to improve the connectivity and efficiency of patient-doctor relationships. The company strives to provide an excellent user experience for both patients and healthcare providers. To enhance patient-provider engagement, Mend offers three main communication options: video calls, instant messaging, and phone/email integration. Mend’s video chat is HIPAA compliant. Some notable features include group video calls, virtual waiting rooms, and appointment scheduler and reminder. One last feature to mention is the AI Attendance Predictor. It is 90% accurate at identifying no-shows and cancellations in advance. 

Users have a choice between two Mend accounts. The first account is the free version. The second account is called Mend Enterprise. It is a pay-to-use account. However, there is no fixed monthly price. Users are quoted a price based on their needs. Enterprise accounts come with added features, like group visits (up to 15), video recording, and staff and provider training.

Free Trial? Yes
Free Version? Yes
Languages Supported: English, French, Spanish, Portuguese, Arabic, Basque, Brazilian Portuguese, Bulgarian, Catalan, Chinese, Croatian, moreCzech, Danish, Dutch, Estonian, Finnish, Galician, Greek Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Romanian, Russian, Serbian, Slovak, Slovenian, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese, European Portuguese


  • Virtual waiting room
  • Video conferencing
  • HIPAA Compliant
  • Instant message chat
  • Billing
  • Clinical documentation
  • Online prescription
  • Appointment scheduling

Mend pricing

Mend reviews

What our experts think 

Here are some of the pros and cons for Mend. 


  • Ease of use: Several user reviews noted Mend’s ease of use. Many healthcare providers agreed that Mend was easy for themselves and their patients to set up. One user said using mend was “easier than you think”. Other people said they were able to set up an account and connect with clients without additional support.  
  • Convenience: Several healthcare practitioners said they liked Mend for its convenience. Mend allows patients to meet with their providers almost anywhere: at home, work, school, or on vacation.  
  • Features: Mend offers many communication features for providers. Some notable examples include mass messages, virtual waiting rooms, and the ability to type notes during video calls. These features contribute to efficiency and convenience.  


  • Billing info: There is no pricing information for Mend’s enterprise account; how much it costs per month. Listing this information would be more helpful; users could see if the account would fit their budget.  
  • Tech issues: As with any digital application, glitches are bound to happen. Users commonly report freezing, video lag, and poor audio for tech issues. While these issues are frustrating and annoying, they usually go away or are fixed quickly.   

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