Category - Telehealth
0.0/5 (0)

OnCall Reviews and Product Details

OnCall is a Canadian telehealth platform for practitioners specializing in behavioural health. The software is designed to simplify complicated workflows, improve clinical outcomes, and deliver a modern patient experience. With automated workflows, you can set up patient self-scheduling, request and capture patient data, collect payment and send receipts, automatically bill patients, and collect patient insurance verification. OnCall can be automatically synchronized with your EHR to standardize data entry. This reduces the time-consuming process of manual data entry. With zero-code integrations, you can connect your existing software and apps, including Stripe, Outlook, Google Calendar, and Candidhealth. OnCall’s analytics features help you make data-driven decisions. Some of the metrics you can measure are:

  • Patient readmission rates
  • Billing and revenue details
  • Assessment completion rates
  • Appointments scheduled
  • Appointment cancellation reasons

The three plans offered by OnCall (Growth, Enterprise, and Custom) have custom pricing which is established by the OnCall sales team. The total cost is calculated by adding the software fee and active providers fee; an active provider is someone who books more than three virtual appointments per month.

Free Trial? No
Free Version? No
Languages Supported: English, French


  • Virtual waiting room
  • Video conferencing
  • HIPAA Compliant
  • Instant message chat
  • Billing
  • Clinical documentation
  • Online prescription
  • Appointment scheduling

OnCall pricing

OnCall reviews

OnCall is user-friendly for healthcare providers and patients. Several practitioners said that OnSignal has a simple interface that is easy to navigate. One person said none of their clients complained about the platform being confusing to use. Practitioners also appreciated OnCall’s security and privacy standards. It gave them and their clients peace of mind.

There are not many drawbacks to OnCall. Most practitioners and clients were satisfied with the platform. However, some minor bugs occur. They are not too frequent but can be annoying. Additionally, some features could be added. For example, one user said that the clients would benefit from a waitlist option. Another person wanted the ability to schedule non-health appointments.

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